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Quality
* Defect free products and services
* Commitment to continuous quality process improvement
Delivery
* On time delivery per contract, and no earlier
* Formal production control process and systems in place to ensure delivery commitments are met
* Flexible processes to respond to changing needs
Robust Processes
* Capable, preventative based processes focused on variation management
– Design and Product Definition
– Sub-tier Supplier Controls
– Production Control System
– Manufacturing
– Manufacturing Planning
* Employs Lean principles and strives for reducing process variation
Customer Satisfaction
* Consistently displays cooperation and timeliness to all customer requests
* Strives to achieve excellence in meeting customer expectations
* Promotes a good working relationship with Customer team members
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