Quality

* Defect free products and services
* Commitment to continuous quality process improvement

Delivery

* On time delivery per contract, and no earlier
* Formal production control process and systems in place to ensure delivery commitments are met
* Flexible processes to respond to changing needs

Robust Processes

* Capable, preventative based processes focused on variation management
– Design and Product Definition
– Sub-tier Supplier Controls
– Production Control System
– Manufacturing
– Manufacturing Planning
* Employs Lean principles and strives for reducing process variation

Customer Satisfaction

* Consistently displays cooperation and timeliness to all customer requests
* Strives to achieve excellence in meeting customer expectations
* Promotes a good working relationship with Customer team members